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Delivery & Returns – Changes with Covid 19
We are happy to ship worldwide to any country.
Standard deliveries within the UK usually take around 2-3 working days, in the USA and Canada 7-10 days, Europe takes around 3-7 working days and Rest of World takes around 6-10 working days. Delivery times are estimates only and can differ, especially during peak times such as Christmas.
UK – 1-3 working days – FREE OVER £25
UK UNDER £25 – £2.95
USA and Canada – 7 to 10 days –  £11.50
EUROPE – 3 to 7 days – £9.95
REST OF WORLD – 3-5 days   £19.95
We hope you are delighted with your purchase, however if you need to return the jewellery we will happily accept the return of items if they meet all of the following requirements.
Within 30 days of receipt, unused, non-personalised and with the original brand packaging.
Please be aware that under no circumstances can we accept returns on personalised jewellery that has been engraved specifically for your order, unless it is deemed faulty. Also, we do not accept the return of earrings for hygiene reasons.
Silver is a soft metal and is prone to pick up surface scratches during wear, this is quite normal. We cannot accept responsibility for items that have become badly damaged from abrasive scratching on the surface of the jewellery, which has then impacted on the legibility of the engraving, regardless of the amount of time the child has worn the jewellery. We have rigorous quality control and the jewellery is sent in perfect condition. Children’s jewellery is not a toy and it should be worn with care as with adult jewellery. We recommend supervision particularly with babies wearing jewellery.
RETURNS
Eternity Charms
298 Gisburn Road, Blacko, BB9 6LS
United Kingdom
We recommend you use a Signed For or Recorded Delivery service.
If you believe there is a fault with your item please email help@eternitycharms.com with your order number and a photo of the affected issue so we that can quickly resolve this for you.